Make meaningful connections – create rich profiles with recommendations to help guide the customer through their journey and drive evangelism for your brand. VISUALLY!
Social commerce takes the conversation between you and the client beyond the point-of-sale to build a trusted relationship and drive loyalty. The Arvia platform has been engineered from the ground up to enable this kind of commerce, with features like an application program interface (API) so developers can easily integrate it into their system, and augmented reality capabilities that make customer service even more meaningful.
Engage one-on-one with the personalized details that enhance a shopper’s previous relationship with your brand. Get them on your site, get them to make a purchase, then keep them coming back. Customers shop more with retailers who personalize their experience.
Combining the power of video with retail analytics, Arvia’s all-in-one video platform enables you to delight your customers at every stage of their journey. Our tools are easy to use so you can easily tailor your communications to meet any customer’s needs at every step of their journey. Arvia lets you embed chat, screen sharing, screen drawing, or call support into your platform.
Increase customer satisfaction by sending important messages. Customize your communications to meet the needs of any customer at every step of their journey.
Keep conversations in your space. Add new ways of communication to the app, website, or ecosystem your customer trusts. Arvia allows you to add chat, screen sharing, screen drawing, or call support to your platform.
Serve customers at every step of their journey!
With Arvia’s call center platform, you can use no-code video chat solutions to centralize your customers’ purchases, conversations and contact information. Offer customer support, based on your customers’ history with your business and their preferences.
Analyze agent activity
Use dashboards to measure and improve the performance of your agents. Allow supervisors to monitor agents’ performance and provide coaching.
Track your call center loyalty
Customer interactions span a wide variety of channels. Arvia allows you to monitor the accuracy of calls and texts. Use data from Arvia to create dashboards so you can increase sales and improve customer satisfaction.
Arvia is a smart video chat platform that lets users chat visually with brands about products, services and more. The work we do keeps things simple for both you and your customers – when engagement goes up, so does brand confidence. Earn trust, provide transparency, and meet customers wherever they are with delightful communication.